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Account Deletion

Last updated: 7 October 2026


Ask Bro provides users with the ability to permanently delete their Ask Bro account and associated app data.

Ask Bro is operated by:

K2021439713 (South Africa) (Pty) Ltd t/a EEZNET
Registration number: 2021/439713/07
South Africa
Email: info@askbro.co.za
Website: www.askbro.co.za


Delete Your Ask Bro Account in the App

You can permanently delete your Ask Bro account directly from within the app.

Follow these steps:

1. Open Ask Bro
2. Go to Profile
3. Open Settings
4. Select Delete Account
5. Follow the on-screen confirmation instructions

You may be required to enter the confirmation text shown in the app before deletion can proceed.

Account deletion is permanent and cannot be undone once completed.


Request Account Deletion by Email

If you are unable to access the Ask Bro app, you may request account deletion by emailing:

info@askbro.co.za

Please send the request from the email address associated with your Ask Bro account where possible.

We may request reasonable information to verify that the deletion request is being made by the account holder before processing it.


What Is Deleted

When your Ask Bro account is deleted, data associated with your account may include:

  • your Ask Bro account information
  • profile information
  • account preferences
  • conversation history stored by Ask Bro
  • AI chat history associated with your account
  • Bro Memory information
  • saved dates
  • saved people and related context
  • relationship or dating preferences you chose to save
  • Levels progress
  • completed challenge information
  • saved Ask Bro content
  • notification preferences
  • account-linked usage information
  • other app data associated with your Ask Bro account

Where technically applicable, this data will be deleted or scheduled for deletion as part of the account deletion process.


Information That May Be Retained

Some limited information may be retained where reasonably necessary for purposes such as:

  • complying with legal or regulatory obligations
  • fraud prevention
  • security
  • accounting
  • subscription or payment records
  • resolving disputes
  • enforcing applicable agreements
  • protecting Ask Bro, its users or its service providers

Any retained information will only be kept for as long as reasonably necessary for those purposes or where required by law.

Technical backups, security logs or service-provider records may also remain for a limited period as part of normal infrastructure, backup or security processes.


Google Play Subscriptions

Deleting your Ask Bro account does not automatically cancel an active Google Play subscription.

Ask Bro Premium subscriptions are managed separately through Google Play.

If you have an active Ask Bro Premium subscription and want to stop future subscription charges, you must cancel the subscription through Google Play.

You can generally do this through:

Google Play Store → Profile → Payments & subscriptions → Subscriptions → Ask Bro → Cancel subscription

Deleting your Ask Bro account may remove access to Ask Bro account data even if a Google Play subscription remains active.

For this reason, if you intend to stop using Ask Bro completely, you should cancel your Google Play subscription separately before or after deleting your Ask Bro account.


What Happens After Account Deletion

Once your Ask Bro account deletion has been completed:

  • your Ask Bro account can no longer be used
  • deleted app data cannot ordinarily be restored
  • saved Bro Memory may be removed
  • saved conversations may be removed
  • saved date and people information may be removed
  • Levels progress may be removed
  • preferences and saved content may be removed

If you later decide to use Ask Bro again, you may need to create a new account.

Previous deleted account data may not be recoverable.


Privacy

For more information about how Ask Bro collects, uses, stores and protects personal information, please review our:

Privacy Policy
www.askbro.co.za/privacy-policy


Terms

Use of Ask Bro is also subject to our:

Terms of Use
www.askbro.co.za/terms


Need Help?

If you have questions about deleting your Ask Bro account or need assistance with an account deletion request, contact:

K2021439713 (South Africa) (Pty) Ltd t/a EEZNET

Registration number: 2021/439713/07

Email: info@askbro.co.za

Website: www.askbro.co.za